Follow the directions for an easy road ahead

We want to take the stress out of an incredibly stressful situation. So, here’s what to do in the event of an accident that wasn’t your fault.

Share the details and let us get to work.

Follow the directions for an easy road ahead

We want to take the stress out of an incredibly stressful situation. So, here’s what to do in the event of an accident that wasn’t your fault.

Share the details and let us get to work.

Step 1

What to do directly after the accident.

Stop the
vehicle safely

If the car isn’t stationary, stop the car safely by switching off the engine and removing the keys.


Understandably, you may be shocked and dazed, so take a deep breath and remain calm.


Inspect yourself and anyone else involved for any injuries. You may need to call an ambulance

Don’t admit liability
or say sorry

Always be polite, but never apologise or admit fault.

Step 2

When to call the police

When to call 131 444

In some cases, the Police Assistance Line is a better option. This will connect you directly to the local police in the area. These include:

When NOT to call 131 444

If the collision doesn’t require you to call 131 444 the best course of action is to notify your local police station within 24 hours of the incident. You can do this by:

Step 3

Exchange your details at the scene of the accident.

After all parties have assessed the situation and you are safe, it is a legal requirement for both drivers to exchange details. This is very important for a successful non-fault claim. These details must include the following:
  • Full name
  • Home address
  • Telephone number(s)
  • Vehicle registration number
  • Details of the vehicle’s registered owner (if different from the driver)

Also be sure to note down the other driver’s insurance company details. This can be handy if you have trouble contacting the driver later on. Always collect both the other driver’s details and provide your own. It’s an offence not to share your details after a car accident. Failing to do so could affect your claim.

For an uneventful road ahead, keep all details safe. Saving photos or details digitally via email or phone ensures you have a permanent record that can’t be lost or damaged.

Call our expert claims team now on

Share the details and let us get to work.

Passenger and witness details

Exchanging details with the other driver alone is sometimes not enough. Ensure that all details are exchanged with any and all passengers; both from your own vehicle and importantly from the third-party vehicle as well.

To help build your claim once you have left the road traffic accident scene, witnesses are very important to the success and evidence. If you have a witness, ensure you collect the witness’s details in full.

No passengers or witnesses?

If you don’t have a witness right now, consider asking any passers-by if they will accompany you as a witness. This will be while you gather evidence of who is at fault, followed by accurate and detailed facts about the accident itself.

Step 4

Collect information and evidence at the scene of the accident.

vehicle’s details

Take note of all third-party vehicles involved, including make, model, colour, year and registration plate.

Photographs of
both vehicles

Take photographs, and if possible, videos, of the damage and positions of all vehicles.

Photos of
accident scene

Take photographs and videos of the vehicles, accident scene and surrounding areas.

of conditions

Try to fully capture the driving conditions, including lighting, surface quality, weather and so on.


Create a ‘commentary video’ explaining exactly what happened while it’s still fresh in your mind.

Time and date
of the accident

Take a note of the exact time and date of the accident and events preceding.

Any and
all injuries

Make a note of anyone injured during the incident and those unharmed.


Ask witnesses for a detailed report and note this down. Ask them to sign and date it and collect their details. If you don’t have a pen and paper record it on your smartphone.

A sketch of the

You could also attempt to create a visual drawing of how the accident happened. Agree this with the other driver and ask them to sign. Or record it on your phone.

Step 5

Getting accident roadside recovery.

Damage is not always visible. As well as being dangerous to operate an unsafe vehicle, this is illegal in Australia. If you’re unsure, avoid driving your vehicle to prevent any further risk or complications. When considering accident recovery, ask yourself:

Does my vehicle need recovery?

Checking that your vehicle passes a ‘roadworthy vehicle check’ is the first place to start when considering recovery.

Who should I contact for recovery?

Call Motor Accident Helpline on 1300 537 702 and we will arrange speedy recovery at absolutely no cost to you.

Step 6

How to start a non-fault claim after an accident.

Motor Accident Helpline is here to help you process your claim quickly and easily. We’re experienced at handling no-fault claims and can help you receive rightful compensation without the added hassle or expense of other methods.

Starting your non-fault claim

Let Motor Accident Helpline support you for the road ahead. We know exactly what to do and who to contact to make a claim on your behalf and can provide a constant source of support after a stressful incident.

Start your non-fault claim now

Share the details and let us get to work.

One of our expert claims handlers will call you back or you can call us now on

By submitting your details, you agree that Car Crash Line may contact you to discuss your enquiry and to our privacy policy

Scroll to Top