First, you must check if you or any passengers in the vehicle are injured. If the injuries look severe, call Triple Zero (000) and ask for an ambulance.  

Next, get the other driver’s name, driving license and vehicle registration details, as well as the name of their insurer. It’s best to take photos or videos of the scene if you can.

Not at all. The benefit of calling Motor Accident Helpline is that we will take care of everything from the very beginning, saving you time, money and unnecessary legwork.

Here at Motor Accident Helpline we are committed to keeping things simple, open and honest. We will always ensure you don’t face hidden costs or unexpected problems on the road ahead. For non-fault accidents we recover all costs from the other party’s insurer. You are only responsible for any uninsured costs, such as the remaining policy excess amount.

No! If you claim through Motor Accident Insurance for an accident that wasn’t your fault, you won’t pay ANY excess and we’ll protect your no-claims.

We manage the whole claim on your behalf, from the first call to final settlement. The financial and legal obligation all rests on the at-fault insurance company. We make the road ahead simpler by liaising with them, sorting out any repairs and finalising your payment to make the road ahead easier.